Frequently Asked Questions
Q. How will an employer contact me after I’ve applied for a job on Hippo?
A. When you apply for a job on Hippo, the employer is sent an online application that includes a resume built from the details you have entered in your job profile.
Included in your job profile are contact details, which at the very least will include your user name, which is your email address. If you have entered a phone number or postal address you may be contacted by phone or snail mail as an alternative to email. It can also be a good idea to contact an employer 2-3 days after you have sent your application - it shows that you are keen and proactive. However please note that you may not always receive a response to your application, depending on the policies and procedures of specific employers.
After you have applied for a job on hippo.com.au, click on View open applications under Job Applications on My Job Centre to go back and check the jobs you have applied for.
Q. What should I do when an unexpected tech error occurs?
A. Some Hippo users are experiencing some problems using the site and it may be related to the particular version of internet browser you are using.
hippo.com.au has been optimised for the latest versions of Safari, Firefox and Internet Explorer.
We recommend the following steps to ensure you can use Hippo hassle free
- Clear your internet browser’s cache by holding Ctrl and pressing F5.
- Reset your internet browser’s security settings to the default level.
- Be sure you are using the latest version of your chosen internet browser: Click on your browser below:
If the error continues contact us with details of the operating system and internet browser (include the version) you are using and copy and paste the entire address into the email. Please also include as much information as possible on what you were trying to do and recent steps.
Q. What type of files (CV, Photo and Videos) can I upload to my Hippo Job Profile? How big can the files be?
A. You can upload the following file formats and sizes
- CVs – size limit 3Mb. DOC, DOCX or PDF format
- Resume Photos – a size limit of 1Mb. GIF, JPG or PNG format. 160 pixels (wide) x 150 pixels (high), 72 dpi is fine for the web.
- Video Profiles – a size limit of 10Mb. MOV, WMV, MP4, DIVX, MPEG, MPG. We do not accept VHS or Beta.
Q. I changed my email address, how do I update my email address in the system?
A. You’ll need to email our support email address and have them update the system for you. support@hippo.com.au
Q. Do I have to be registered to apply for a job?
A. Yes! Registration is free; allows you to build a quick profile about yourself that is sent to employers when you apply and you can upload a CV and picture to go out with your applications.
Q. New? Closing soon? What’s all that about? 
A. ‘New’ jobs have only recently been posted to the board. Does the job you like have have a green ‘N’ next to it? Don’t delay! Apply now. ‘Closing soon’ means the job is either close to the end of its 90 day period on the site or the employer has set a date for applications to close. Soon. So apply now!
Q. How do I unsubscribe from your emails?
A. At the bottom of every email is a link that takes you to our unsubscribe page. Or, once again, email those folks at support and they can unsubscribe you. support@hippo.com.au
Q. Is there a limit to how many jobs I can apply for?
A. No. Apply for as many jobs as you like. HOWEVER, please make sure you apply for jobs you are capable of and that you can travel to.
Q. How do employers find me?
A. When you apply for a job. We don’t currently have a CV search application. Put as much detail as you can into your profile to stand out from other applications.
Q. How can I make my applications better?
A. Make sure your CV is attached to your Hippo account, fill out your profile too and spend some time on your cover letter. Check out our tips section for more details!
If you’re still having problems, give our customer service team a call on 1300 788 874 or email into support@hippo.com.au and we can help you out!